What is agentic service design?

It’s a framework for breaking complex business processes into manageable, AI-enabled components—agents that are governed, scalable, and high impact.

How do you decide which processes to automate with agents?

We assess your operations to identify the highest-impact opportunities, balancing feasibility with ethics, security, and long-term business value.

How do you ensure agentic services are deployed responsibly?

We define agent types, data flows, permissions, and governance controls – ensuring automation is ethical, secure, and aligned with your strategy.

Agentic Service Design

Designing services for the agent-powered enterprise.

Activating the value of Agents for your organisation could be the moment that your business becomes a “frontier business” – capitalising on the value that AI and Automation will bring.

However its easy to get lost in the weeds and not be set up for scale.

Our Agentic Design leads will help you identify the business processes that are most likely to provide the highest impact and break them down into agent-digestible parts:

Agent type
Data Flow
Agent Permissions and Governance
Agent Control Interfaces

We will do this against the context of ‘Should we, Could we, Would we’ ethics, security and feasibility boundaries

How we can help with Agentic Applications

AI Readiness Assessment

Understand where your organisation stands on its AI journey.

Dufrain’s tailored assessments reveal strengths, gaps and priorities, helping you focus on the steps that matter most. Our readiness framework ensures your AI investments start strong with a clear path to value on Databricks.

AI Readiness Audit

AI success starts with knowing where you stand.

Our audit assesses your current architecture, data maturity, AI awareness, and business goals. We’ll identify quick wins and critical gaps, then provide a roadmap to implement sustainable, impactful AI. Designed to educate, de-risk, and get the business on the same page.

AI Agent & Chatbot Proof of Value

We rapidly prototype AI Agents and chatbots to prove value… fast.

From internal research bots to customer service tools, we help you test impact early and validate use cases before scaling. We also make sure the difference between an AI Agent and a chatbot is understood and deployed correctly.

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Your Questions, Answered.

What is agentic service design?
It’s a framework for breaking complex business processes into manageable, AI-enabled components—agents that are governed, scalable, and high impact.
How do you decide which processes to automate with agents?
We assess your operations to identify the highest-impact opportunities, balancing feasibility with ethics, security, and long-term business value.
How do you ensure agentic services are deployed responsibly?
We define agent types, data flows, permissions, and governance controls – ensuring automation is ethical, secure, and aligned with your strategy.

Talent as a Service is at the heart of how we work.

Great outcomes don’t just come from platforms, they come from people.

Our certified experts bring the real-world experience, technical excellence and delivery mindset needed to make data and AI work for your business. Backed by proven credentials and a high-performing community, our people and their skills and imagination are your unfair advantage!

MEET OUR PEOPLE

Our Innovation Experts

Isobel Daley

Head of AI

Fraser Black

Head of Applications & Accelerators

All set to make your data AI-ready?

In one conversation, we’ll explore your challenges, share ideas, and leave you with clear next steps – questions to spark internal discussions and practical ways to progress your data and AI journey with confidence.

Let’s talk

Victoria Whittaker

Head of Business Development

CALL US ON 0800 130 3656 TALK TO US