Overview
Towergate is a UK-based general and specialist insurance broker that was founded in 1997 and has achieved significant growth through acquisition of circa 300 insurance companies and brokers. Due to the nature of this acquisition-led growth, Towergate’s Advisory division operated across multiple Policy Administration Systems, this was both expensive and creating inefficiencies.
The client
Towergate took the decision to engage in a large-scale System Consolidation programme to migrate over 120 Policy Administration Systems (PAS) into a new target application – Acturis. And to deliver a simpler environment which aimed to improve the colleague and client experience and ultimate client outcome. This included a consistent system configuration with workflow aligned to the customer journey and allowed for streamlined maintenance with improved service. IT also captured additional requirements such as benefitting from improved proposition and competitiveness through eTrade placement.
Dufrain services covered:
- Data Migration
Technologies:
The solution
A four-week data investigation was carried out by Dufrain. This informed a high-level data migration approach, provided a data gap analysis between source and target systems, and gained a better understanding of the proposed migration solution’s overall technical feasibility.
Dufrain’s data migration specialists designed a dynamic, flexible & metadata driven data migration approach. This allowed scalability to accommodate for the demanding challenges of the proposed migration. Following a successful Proof of Concept period, in conjunction with subject matter experts from Towergate, an initial data migration was completed on 5 OpenGI branches onto the new target application. This paved the way for the rest of the project, whilst highlighting some key obstacles to overcome going forward.
The Data Migration was sizable and complex with multiple platforms, as well as varying us of the same platforms. This required Towergate and Dufrain team to work inherently closely in order to deliver what eventually became a bi-weekly migration process. The project team was based across the country, but also supporting the migration of sites as far as Aberdeen, to Hull, to Jersey, to Cornwall. So the team had to establish a strong working relationship covering Site Engagement, Data mapping & Development, Testing, Migration and On-Site Support. This was supported through a thorough and detailed project plan, crystal-clear roles & responsibilities, as well as continuously reflecting and improving processes.
The outcome
This strength in relationship and the build of a re-useable Data Migration solution has led to a successful bi-weekly migration cycle. One which is constantly adapting and supportive of change. Whilst extremely challenging, it has been a rewarding process for all involved, with over 90% of Towergate’s Broker business now able to benefit from the use and efficiencies of the Policy Administration System.
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