DISCOVERY & ANALYSIS | REDRESS & REMEDIATION | FORWARD FIX


The mis-selling of financial products is a major problem for organisations across many industries, consumers and regulatory bodies. Financial Services has seen technical breaches of the Consumer Credit Act (CCA) and mis-selling of Payment Protection Insurance (PPI) result in significant customer redress and remediation activity costing £30 billion to date.

In line with increasing pressures from regulators, media attention and consumer awareness, we help organisations to: 
Several leading Financial Services organisations rely on our expertise to support their data and analytics programmes in remediation; across data analysispreparation and redress calculator definition and development. 

We’ve built on our data expertise as a leading consultancy in the provision of redress and remediation services to partner with Gordon Dadds, a leading UK law firm. The partnership brings to the market an end-to-end solution that allows our clients to address these challenges ahead of enforcement action from regulators and consumer groups. 

This innovative service provides the following services in one package: programme deliverylegalregulatorymanaged services for customer contact, as well as data and reporting capabilities for redress and remediation.  

Contact us to arrange a free Healthcheck on your current remediation programmes or for advice on planning future Consumer Redress & Remediation activities.

Process

DISCOVERY AND ANALYSIS

DISCOVERY AND ANALYSIS

  • End-to-end review, employing data analytics and business intelligence software
  • End-to-end review of data, processes, systems, policies and practices
  • Data analysis, data reconstruction and augmentation activities to enable identification of customers impacted
  • Financial redress and support-provision modeling based on redress calculations
  • Define Redress and Remediation policies to support programme delivery
REDRESS AND REMEDIATION

REDRESS AND REMEDIATION

  • Run managed service that contacts consumers and negotiates settlements based on the redress policy
  • Development and testing of Redress and Remediation solution
  • Design and implementation of Redress and Remediation Dashboard reporting & supporting Executive MI
  • Operational and data management during Redress and Remediation activities
  • Design and implementation of Process/BI controls
ONGOING FORWARD FIX

ONGOING FORWARD FIX

  • Work with our clients to ensure that systemic issues are identified and then fixed to help mitigate against future mis-selling


WORKING WITH LEADING TECHNOLOGIES